[quote author=zephyrhills link=topic=80316.msg3239476#msg3239476 date=1248203520]
so are they supposed to relace the windo or what because my car is at the dealer right now getting this problem fixed, and all he sadi was that they fixed the problem but couldnt fix the scratches...i need a answer asap so i can deal with them.....and my windows are tinted as well.......
[/quote]
Hi zehyrhills. :wavey: This is the problem: An auto manufacturer is not responsible for problems or damage that may occur to/ or due to
any modification which alters the way the vehicle was sold to you.
The problem here is that you have modified the window glass by adding tint to it.
So according to our Warranty, if the tint did not cause the problem, then Ford will be responsible
for fixing/replacing the glass and correcting whatever caused the problem. But they are
not responsible for replacing or repairing the tint.
The Warranty stipulations are clear, they are not responsible for fixing or replacing the tint.
That does not mean that they won't, it just means that they are not required to.
Maybe they will be nice and do it anyway, but they are not required to. It is an aftermarket modifications and an automaker is not responsible for those types of repairs. So if anything, be nice to them and see if they will be nice to you.
You can read your Warranty rights and coverages in the Warranty Guide Booklet which was given to you when you purchased your car (if you purchased new).
If you purchased used, you can download a copy of your Warranty Guide here:
www.fleet.ford.com/maintenance/owners_manuals/default.asp Fill in the drop down boxes, the click "Submit". Then click on "Warranty Guide". You will see that you can also download your Owners Manual and Scheduled Maintenance Guides there.
Keep in mind that I do not make the law or enforce them, I am simply interpreting the rules to answer the question. So if anyone disagrees with their Warranty coverages, please contact Ford.
Let us know how you make out.
Good luck. :cheers: