[ciscoford23]

http://us.f13.yahoofs.com/bc/43dafb42mc9a58637/bc/Fusion+TSB+PDF+Files/tsb06-18-14+(FloorMat).pdf?BCigkZGB599jAS8P

TSB
06-18-14

FORD: 2006 Fusion
LINCOLN: 2006 Zephyr
MERCURY: 2006 Milan


ISSUE:
Some 2006 Fusion, Milan, and Zephyr vehicles may exhibit premature front driver side floor mat wear.

ACTION:
Replace the floor mats.

 

[pegair]

Re: TSB 06-18-14

Cool deal cause mine is doing that! I just figured it was better the mat than the installed carpet.

 

[ns4683]

Re: TSB 06-18-14

I noticed the wear on my drivers side mat a few months ago. Everytime I would vacuum the mat, more and more of the material would start coming out. Have they done anything to prevent the wear or is it the same mat just a new one?

 

[Cudos]

Just recieved my new mats, set of 4, the material is the same cheap crap , all they did is add a plastic/rubber mat to the driver side mat (only) where the drivers heel would rest providing some protection forthe mat.

 

[trent triton]

How does it look with the plastic/rubber mat there? Good/bad ? Is it molded to the mat or do you think it will loosen over time?

 

[Cudos]

It looks ok, its slighty raised from the mat and I don't thnk it will come off to easily.

 

[ns4683]

Is this covered under warranty? I have an appointment for Friday to get my lumbar support in the drivers seat fixed and they said that since the carpet is a "wearable" item, it probably won't be covered under the warranty. They also kept telling me that the lumbar support problem wasn't showing up in OASIS and they think it will be covered under warranty. I thought the service department at a VW dealer by me was bad, but these guys at the Ford dealer are worse. I hope I don't have many problems that I need to get fixed there.

 

[ciscoford23]

Print out the TSB's for the floor mat and Lumbar. Show it to them and ask them why wouldn't it be covered.

On all TSB's it says "Eligible Under Provisions Of New Vehicle Limited Warranty Coverage."

From what I hear on this board about the Ford dealers is not good. Mine would treat you a lot better.

 

[ns4683]

I did have printouts of the 2 TSBs and they wanted to know where I got them. The service rep said they couldn't find them. And as far as the floor mats go, they said they will take pictures to submit to Ford to see if they'll approve it. I will question them again when I drop the car off, as I will wait until the repairs are complete. Is there any way you can get a pdf of the TSB?

 

[ciscoford23]

I sure can....give me your email and what TSB's you want. PM me your email.

 

[Cudos]

This is going to be one of those grey areas I can see it now. The tsb for the floor mats recognizes that there is a problem with the mats and FOMOCO is willing to pay for replacements. The TSB does state (as do they all) that they a re covered within the limits of the new vehicle warranty which when interpreted means either within the 36/60 basic warranty or as some dealers may assume the 12/20 warranty which is for maintenance and wear items. Now wipers, alignments, wheel balance, frictional items, these are some of the items listed in the warranty and policy manual as wear & maintenance items. No where are floor mats listed as a wear item, in fact upholstery is covered under basic warranty which if we include floor mats would be covered under 36/60 against "abnormal" wear. Unless specifically deemed 12/20 items I would have to say 36/60 on the mats.

 

[ns4683]

I can understand floor mats being a wear item. My driver side floor mat in my Jetta started to show a little wear 2 years into owning the vehicle. I purchased this Fusion in April, so I would expect at least 1 year or so before some wear shows up. The carpeting started coming out little by little each time I went to vacuum. Now there is a spot where there's no carpeting due to the placement of my heel when driving. The heel pad that you (Cudos) mentioned would prevent the type of wear. So even if they say it's the 12 months, I fall into that category as it's only been 7 months. I don't understand why the dealer would be so hesitant to perform maintenance that is covered under warranty. They still get paid by Ford, so I don't know what the big deal is.

 

[ns4683]

Well, my floor mats have been replaced along with the lumbar support in the driver's seat. It really helped having the actual printouts of the 2 TSBs. They replaced all 4 mats, which was nice, even though the driver's side one was exhibiting the wear. Now there's a vinyl piece in the area where your heel would rest. They should have done that from the beginning. Tomorrow when it's light out I'll take some pics if anyone wants to see the new mats.

Edit:

Well, I couldn't find my digital camera. Here's a somewhat crappy pic from my cellphone.

 

[ciscoford23]

Good to hear they got you squared away.

 

[captainhook]

Ok, I have had my Milan for 1 1/2 years now.

A few months ago I took out the winter floor mats for the first time. Today I noticed that there is almost a hole in my factory floor mat from my shoe.

It is amazing that after only a few months of being exposed that this started to wear through.

Off the the dealer I guess.

 

[urnews]

[quote author=captainhook link=topic=56137.msg1463772#msg1463772 date=1181075583]
Ok, I have had my Milan for 1 1/2 years now.
Off the the dealer I guess.
[/quote]

Keep us posted. I will be very surprised if they replace the mats after 18 months of use. The stock carpeting in our Fusion is very flimsy stuff in general. Mats are a must because of the cheap quality of the floor covering.

 

[mrc]

Nah, it's still under warranty. They'll replace it. I had mine replaced (carpet mats, old style without the plastic) and they replaced them without a problem. Show the service tech.

 

[fathead62269]

will they replace the all weather mat because mine is wearing bad cracks and all the ones ford offer that say ford on the side