After HORRIBLE service at the Ford dealership and no other decent dealers in my area (next "good" one is over an hour away) I decided to just go ahead and buy another car. Just one example- keeping me waiting 3 HOURS while I had an appointment to get a tech to go on a test drive to listen to a bad wheel bearing...which he said he couldn't hear. This is completely unacceptable for any type of business. Just today I got threatened by the service manager because after an hour waiting to get a wheel replaced (just putting a tire on) I took it to the Chevy dealer down the street and got in and out in 20min. With the way I maintain my cars, they're in the shop very frequently and I can't put up with this any longer. Ford shouldn't just look at themselves for the shape their in, they should look at their dealerships. Anyway, I did what I should have done in the when I bought my Fusion last year, buy a BMW. My 335ci should be here in ~2months. :banana: I deal with many dealerships with my businesses and have never seen a more professional dealership than this BMW one....and I've never seen a more unprofessional than the Ford.