Rant against service department

1333 Views 5 Replies 6 Participants Last post by  urnews
Well, I really liked my dealer....until today. Took the car in for the PCM reflash TSB--high idle at startup, occaisionally hard to start, sometimes shifts gears at the wrong time. I also have the buzz behind the instrument panel that there is a TSB on--symptoms exactly match my car. I printed both bulletins and took them with me. The lady running the service dept. today acted like I was wasting her time, and basically said that the high rpm idle was normal, and that they can't do any warranty work unless they can duplicate the problem. The starting and shifting problems are sporadic--there is virtually no chance that I can duplicate them on demand. As for the buzz/rattle, I was informed that one of their technicians is at school this week, and there was no way on earth that they could even listen to the car until sometime next week. She had no interest at all in reading the TSB printouts that I had found from this website.
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My local dealer, Sherwood Ford, Lincoln, Mercury of Salisbury, MD, has been very nice to deal with so far. I give them high marks in all of the surveys. But, I agree with a previous poster that poor dealership service is definitely a Ford problem. Boz
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