My experiences with my local dealer have been mixed. Seems like if you just want your oil changed or regular service they are happy to see you. However, if you bring them a problem or a TSB, they do all they can to make it sound like it's your problem or that the problem doesn't exist. And my service advisor does a terrible job of follow up. I always have to call to find out if/when my car is ready and whoever services my car always leaves dirty footprints or some "mark" that he was there.
I've owned Honda's, Chrysler's, MBenz, Lexus, VW, Infiniti, Nissan among others. Lexus clearly had the best service- almost to the point of being overly helpful. Unfortunately, my experiences with Ford & Chrysler have been the worst. I know it's a local dealer issue, but Ford needs to spend more time working with their dealers to keep their customers happy.
I've owned Honda's, Chrysler's, MBenz, Lexus, VW, Infiniti, Nissan among others. Lexus clearly had the best service- almost to the point of being overly helpful. Unfortunately, my experiences with Ford & Chrysler have been the worst. I know it's a local dealer issue, but Ford needs to spend more time working with their dealers to keep their customers happy.
