Rant against service department

1332 Views 5 Replies 6 Participants Last post by  urnews
Well, I really liked my dealer....until today. Took the car in for the PCM reflash TSB--high idle at startup, occaisionally hard to start, sometimes shifts gears at the wrong time. I also have the buzz behind the instrument panel that there is a TSB on--symptoms exactly match my car. I printed both bulletins and took them with me. The lady running the service dept. today acted like I was wasting her time, and basically said that the high rpm idle was normal, and that they can't do any warranty work unless they can duplicate the problem. The starting and shifting problems are sporadic--there is virtually no chance that I can duplicate them on demand. As for the buzz/rattle, I was informed that one of their technicians is at school this week, and there was no way on earth that they could even listen to the car until sometime next week. She had no interest at all in reading the TSB printouts that I had found from this website.
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Well it sure sounds to me like she was trying to blow you off hoping you wouldn't come back. As a tech I can tell you that noise concerns are the worst kind of jobs for us to get. Ford won't pay us unless we can find something wrong. So if we drive it several times a day and can't duplicate it or have a hard time figuring out what the noise is then we are screwed. I do think they should have at least performed the TSBs for you and then have you come back another time. Also Ford would have paid for at least the Reflash even if they couldn't duplicate it. Since your concerns match the TSB, Ford would have paid.
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