This is the 2nd report of this.... I will have to keep my eye on this.
I agree 100% This needs to change. My buddy worked at a ford dealer and he told me how bad it is with the "book times" They need to re-evaluate their times or go to a better system because Its starting to effect the service (bad)Dude, that is totally unacceptable. But, the part of the blame goes to the mechanic and the remainder to Ford's "flat rate" pay scale. The mechanics are trying to make the book times set by Ford. For example, say doing your repair requires .25 of an hour, but no human being can possibly do the job in such a short amount of time. In the real world, the repair may take .5 or .75 of an hour to do it right, so the tech is actually losing money so he tries to do it as quickly as possible. If he doesn't, then he has the service manager yelling at him to finish jobs more quickly. You need to find out the guy's name and make sure the service manager knows that he is never again allowed to touch your car. Once you find a tech that does a quality job, then you need to request that tech each time. Ford is losing a lot of really good techs because of this "flat rate" crap. I bet you see more "crappy" repairs in the future. Ford needs to see the "daylight" before it's lights-out for them.