Yes some book times are a joke while others are generous for certain other repairs. The problem is not the flat rate times. The service manager does not scream at techs when they don't complete a job within the flat rate time, the problem is the imbeciles themselves. Some of these guys are F***ing brain dead, I've seen it for years, from grease all over interiors to busted and broken trim parts, lost parts, working on the wrong vehicles, missing keys, you name it. There are some good techs out there but just as many halfwits.