[REXY WAGON]

We have had our Fusion for 3months and we are at 9000 mile. I just noticed that on the sunroof when you use the tilt function , the folded rubber for the anti-buffet is starting to tear. I went to the dealer this morning and new one are on order.
I just wanted to give other owners a heads up and to keep an eye on this.Thanks.

 

[chris06fusion]

This is the 2nd report of this.... I will have to keep my eye on this.

 

[swoop1156]

Yeah, I'm the first report on it

It happened ot me around 9,000 as well. I could find out exactly, but it's around there. They fixed mine and all was well.

Mine was on the drivers side.

 

[FordTech]

I just replaced both sides of mine.. The actual name of those shields/blinds are call constintein blinds. Its just to hide the track from view. Serves no real purpose.

 

[Dre1015]

Just noticed mine today at 10,000 miles.

 

[ceiph]

ppl with sunroofs please also read

damn you..... i wish mine had one

 

[Scape2]

:xDamnit! Mine ripped also on my Fusion SEL V6. I noticed it today on the left side. I'm kind of ticked off! This vehicle has just over 6,000 trouble free wonderful miles! I call this cosmetic and just a nuisance. Not like a complete engine failure or transmission failure...

 

[REXY WAGON]

Well my dealer BARTON FORD finally got my replacement parts in and i went over this morning to have them fitted.
45 minutes later the grease monkey brings back my car that he just destroyed!!!!!!!!!!!!!!!!!!
Yeah he decided to use a huge screwdriver to pry off the old rubbers and in doing this he destroyed the aluminium tracks that the sunnroof cover slides in.
So i go back inside and notify the service lady of the prob and she then calls the mech back up and i show him the problem, he looks at me with two heads. Then takes my car and dissapears back into the shop.
So i talk to the service manager and he can't belive what this guy has just done and tells him to order new parts that he has to pay for out of his own pocket.
Then i get my car back again now with the headliner covered in greasy finger prints, Ahhhhhhhhhhhhhhhhhhhhhh
He also left his big ass screwdriver in my car.
What the hell is this world coming too, does nobody have any job pride anymore. This is the main reason i do all my own servicing!!
Imagine if i did that in my job??(Airline capt)

 

[chris06fusion]

[quote author=REXY WAGON link=topic=58057.msg1022824#msg1022824 date=1161391376]
Well my dealer BARTON FORD finally got my replacement parts in and i went over this morning to have them fitted.
45 minutes later the grease monkey brings back my car that he just destroyed!!!!!!!!!!!!!!!!!!
Yeah he decided to use a huge screwdriver to pry off the old rubbers and in doing this he destroyed the aluminium tracks that the sunnroof cover slides in.
So i go back inside and notify the service lady of the prob and she then calls the mech back up and i show him the problem, he looks at me with two heads. Then takes my car and dissapears back into the shop.
So i talk to the service manager and he can't belive what this guy has just done and tells him to order new parts that he has to pay for out of his own pocket.
Then i get my car back again now with the headliner covered in greasy finger prints, Ahhhhhhhhhhhhhhhhhhhhhh
He also left his big ass screwdriver in my car.
What the hell is this world coming too, does nobody have any job pride anymore. This is the main reason i do all my own servicing!!
Imagine if i did that in my job??(Airline capt)
[/quote]

I have had this problem when I had my Sport Trac. Everytime I took my truck to the dealership for service they managed to damage somthing. Then I would bitch and they would give me the run-around. I dread having to take the fusion to the dealership because if this reason. I agree with your statement of doing your own servicing.

 

[PsyDoc]

[quote author=REXY WAGON link=topic=58057.msg1022824#msg1022824 date=1161391376]
Well my dealer BARTON FORD finally got my replacement parts in and i went over this morning to have them fitted.
45 minutes later the grease monkey brings back my car that he just destroyed!!!!!!!!!!!!!!!!!!
Yeah he decided to use a huge screwdriver to pry off the old rubbers and in doing this he destroyed the aluminium tracks that the sunnroof cover slides in.
So i go back inside and notify the service lady of the prob and she then calls the mech back up and i show him the problem, he looks at me with two heads. Then takes my car and dissapears back into the shop.
So i talk to the service manager and he can't belive what this guy has just done and tells him to order new parts that he has to pay for out of his own pocket.
Then i get my car back again now with the headliner covered in greasy finger prints, Ahhhhhhhhhhhhhhhhhhhhhh
He also left his big ass screwdriver in my car.
What the hell is this world coming too, does nobody have any job pride anymore. This is the main reason i do all my own servicing!!
Imagine if i did that in my job??(Airline capt)
[/quote]

Dude, that is totally unacceptable. But, the part of the blame goes to the mechanic and the remainder to Ford's "flat rate" pay scale. The mechanics are trying to make the book times set by Ford. For example, say doing your repair requires .25 of an hour, but no human being can possibly do the job in such a short amount of time. In the real world, the repair may take .5 or .75 of an hour to do it right, so the tech is actually losing money so he tries to do it as quickly as possible. If he doesn't, then he has the service manager yelling at him to finish jobs more quickly. You need to find out the guy's name and make sure the service manager knows that he is never again allowed to touch your car. Once you find a tech that does a quality job, then you need to request that tech each time. Ford is losing a lot of really good techs because of this "flat rate" crap. I bet you see more "crappy" repairs in the future. Ford needs to see the "daylight" before it's lights-out for them.

 

[chris06fusion]

Dude, that is totally unacceptable. But, the part of the blame goes to the mechanic and the remainder to Ford's "flat rate" pay scale. The mechanics are trying to make the book times set by Ford. For example, say doing your repair requires .25 of an hour, but no human being can possibly do the job in such a short amount of time. In the real world, the repair may take .5 or .75 of an hour to do it right, so the tech is actually losing money so he tries to do it as quickly as possible. If he doesn't, then he has the service manager yelling at him to finish jobs more quickly. You need to find out the guy's name and make sure the service manager knows that he is never again allowed to touch your car. Once you find a tech that does a quality job, then you need to request that tech each time. Ford is losing a lot of really good techs because of this "flat rate" crap. I bet you see more "crappy" repairs in the future. Ford needs to see the "daylight" before it's lights-out for them.

I agree 100% This needs to change. My buddy worked at a ford dealer and he told me how bad it is with the "book times" They need to re-evaluate their times or go to a better system because Its starting to effect the service (bad)

 

[UltraViolet]

hmm..I don't think I have this trouble, yet *knock on wood* and its near the 11,000 mark. Thanks for the heads up!

 

[Cudos]

Yes some book times are a joke while others are generous for certain other repairs. The problem is not the flat rate times. The service manager does not scream at techs when they don't complete a job within the flat rate time, the problem is the imbeciles themselves. Some of these guys are F***ing brain dead, I've seen it for years, from grease all over interiors to busted and broken trim parts, lost parts, working on the wrong vehicles, missing keys, you name it. There are some good techs out there but just as many halfwits.

 

[BlackI4se]

I feel the same way with dealerships working on my car. I hated taking it there for the free oil change but hey it was free. Always look over your car before you leave. It also helps to walk someone around your car and have them write down anything wrong with it and then do it agian when you take it back. Just for safety. Then they can't say it was already like that.

 

[TGFuze]

When this issue was first posted I looked, and nothing. I've had my car for about a month and a half w/ about 3600 miles on it and I looked again yesterday afternoon and sure enough both sides of that trim is starting to seperate. The thing that sort of irks me is that it appears that the accordion part is glued, and it doesnt appear to be very good glue at that. Of course I still need to deal with the gashed headliner (that was ruined at the dealer) and the dented glossy B-Pillar trim (that was ruined at the dealer).
Argh.

 

[REXY WAGON]

Well i am taking this to the next level (LEGAL). We will see what happens.

 

[REXY WAGON]

Well all fixed now after i spoke to Ford my dealer called me to see how soon i could bring in my car.So i brought it it the other day and after 3hrs i was told that my replacement rails had cracks in them so new ones needed to be ordered(two days).
So i get a POS Freestar to drivefor two days :lol:. I get a call to say my car is fixed and they are doing the PCM update and i can come down in 45mins to get my car.I get there and they are having problems loading the update 1 1/2 hour later we have it all done. The car drives great ,the kick down is real nice and throttle response is more spritely. :lol:

 

[urnews]

[quote author=PsyDoc link=topic=58057.msg1027015#msg1027015 date=1161646556]
[quote author=REXY WAGON link=topic=58057.msg1022824#msg1022824 date=1161391376]
Well my dealer BARTON FORD finally got my replacement parts in and i went over this morning to have them fitted.
45 minutes later the grease monkey brings back my car that he just destroyed!!!!!!!!!!!!!!!!!!
Yeah he decided to use a huge screwdriver to pry off the old rubbers and in doing this he destroyed the aluminium tracks that the sunnroof cover slides in.
So i go back inside and notify the service lady of the prob and she then calls the mech back up and i show him the problem, he looks at me with two heads. Then takes my car and dissapears back into the shop.
So i talk to the service manager and he can't belive what this guy has just done and tells him to order new parts that he has to pay for out of his own pocket.
Then i get my car back again now with the headliner covered in greasy finger prints, Ahhhhhhhhhhhhhhhhhhhhhh
He also left his big ass screwdriver in my car.
What the hell is this world coming too, does nobody have any job pride anymore. This is the main reason i do all my own servicing!!
Imagine if i did that in my job??(Airline capt)
[/quote]

Dude, that is totally unacceptable. But, the part of the blame goes to the mechanic and the remainder to Ford's "flat rate" pay scale. The mechanics are trying to make the book times set by Ford. For example, say doing your repair requires .25 of an hour, but no human being can possibly do the job in such a short amount of time. In the real world, the repair may take .5 or .75 of an hour to do it right, so the tech is actually losing money so he tries to do it as quickly as possible. If he doesn't, then he has the service manager yelling at him to finish jobs more quickly. You need to find out the guy's name and make sure the service manager knows that he is never again allowed to touch your car. Once you find a tech that does a quality job, then you need to request that tech each time. Ford is losing a lot of really good techs because of this "flat rate" crap. I bet you see more "crappy" repairs in the future. Ford needs to see the "daylight" before it's lights-out for them.




[/quote]
PsyDoc,
I'm a forum newbie and just read your post. It should be mandatory reading for all Ford service managers and the head honchos at FoMoCo. I give it an amen.
Boz, aka U R NEWS

 

[Scape2]

oops, forgot to post. I had this problem. I took my Fusion to Sandy Ford in Sandy Oregon. A dealer east of Portland, Oregon. They do great work. They know what they are doing, they keep up on the latest issues with Ford vehicles. I had complete confidence they would fix my Fusion right the first time. Took it in and dropped it off. They gave me a ride home. About 3 hours later I get a call its ready. I inspected the work with one of the guys and all looked good. No scratches, no tears, no grease, looked like new! Very happy...

 

[tnoah]

I don't think HAPPY people can post on this thread?