FordFusionClub.com banner
1 - 6 of 6 Posts

·
Registered
Joined
·
610 Posts
Discussion Starter · #1 ·
Ford’s successful launch of three critically important products was confirmed recently by two important quality surveys – one internal and one external.

J.D. Power and Associates 2006 Initial Quality Study ranked Lincoln Zephyr second in its segment, Entry Premium Car. Ford Fusion and Mercury Milan were ranked above industry average in their segment, Midsize Car. Fusion placed fourth in the crowded vehicle segment.

Earlier this spring, Ford received results from internal surveys showing that Fusion customers, after driving their new cars for three months, rank their vehicles on reliability equal to or better than best-in-class competitors.

Brian Vought, former chief engineer who oversaw the Fusion, Milan and Zephy launch, says there was no magic in what was accomplished. There was discipline.

"We set high objectives, used existing tools and processes, and tenaciously chased every single issue -- as soon as surfaced -- until it was resolved," said Vought. "The team adopted the mindset that good enough, isn't good enough. It was a lot of hard work and attention to every little detail by a lot of extremely dedicated people."

One thing the team did differently was to require each engineer to obtain approval from his or her functional chief on their component or system test plan. About 90 percent of the plans were changed following the review, eliminating potential costly and time-consuming redesigns and additional tests later in the program.

The team also readily embraced every possible quality-enhancing process and tool that it could find. There was considerable focus on fundamental design because Vought believes that many times the simplest solution is the best solution.

"For example, you don't need triple and quadruple seals on doors to achieve good wind noise," he explained. "What you need is good basic design of a primary and secondary seal that works to its maximum effectiveness."

Good communication and teamwork were also critical to the successful launch. Team members worked together to solve issues and make necessary design changes, even if those changes cost money.

"There could be no compromising quality,” Vought said. “In the end, though, we were able to manage our costs to hit our financial targets for the program.”

Vought says the most important thing he learned from this launch is that he now knows, without a doubt, that Ford can introduce a new vehicle with quality levels as good or better than any competitor.

"We can compete with the best. The tools are there. The processes are there. You just have to have the attitude and the commitment," he said.
 

·
Registered
Joined
·
311 Posts
Any company without electronic garbage (NAV, iDrive, PDC) in their cars should be sky rocketing in quality ratings. Everytime I'm in a BMW/MB dealership I always see new cars with the interior gutted trying to trace problems with the iDrive and all the stupid sensors they have. Seeing that has totally turned me away from those cars. My friends dad will never buy an MB again after his CL was in the shop every other week. Can you imagine owning one of those things 10 years from now? I'll take a popping dash over that any day....at least my car will start.
 

·
Registered
Joined
·
309 Posts
My SEL V-6 is not the first Ford I've owned with no problems. I had a '94 SHO, a '96 Contour, an '01 Taurus and an '03 100 Aniv Taurus.
The SHO had two minor problems (loose wire and improperly aligned lower door cladding)
The Contour had a bad window lift motor (repaired under warranty)
The '01 Taurus has a bad paint spot (repainted under warranty)
The '03 Taurus had zero problems for three years.
The Fusion is now 4 months old, 5800 miles, and zero problems.

I don't know where the nay-sayers get the image that Ford makes junk. Way back to my '80 Escort I have been extremely satisfied. Each generation of Ford cars has fewer and fewer problems. What was acceptable in 1980 would not be acceptable now, since all cars are better. But Ford has always been equal to the masses, including the Japs.

The Fusion is better built, better engineered, and better looking than any of the rice rockets it competes against. Go Ford!
 

·
Registered
Joined
·
51 Posts
Posted by: Metallicat
"For example, you don't need triple and quadruple seals on doors to achieve good wind noise," he explained. "What you need is good basic design of a primary and secondary seal that works to its maximum effectiveness."

Damn bean counters!! :x
 

·
Registered
Joined
·
229 Posts
The 2006 IQS includes two very different things, "design quality" and "production quality." Because they are so different--the latter require a trip to the dealer to fix, the former cannot be fixed--they're designed in items like hard to use controls--JD Power should use two different stats to report them.

With production quality, most brands are so close together the differences are't worth thinking about.

My full take on this study:

http://www.truedelta.com/pieces/IQS2006.php

I'm working on much more useful research. Need a few more Fusions/Milans to start collecting data on that model.
 
1 - 6 of 6 Posts
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Top