I've had it with this rattly interior. One dealer couldn't fix it and another one wouldn't touch it. I thought I had it fixed myself but it started rattling/popping two days later. I called customer service and they said to take it back to the dealer who worked on it first. If they couldn't fix it the first time what makes me think they'll fix it the second? I told this to t he guy and said that was my only option. So now I've experience the horrible customer service Ford has been noted for. NOBODY in the dealership where I bought my car would do anything to help me out. I normally don't name names but the dealership is Orleans Ford in Medina, NY. I have bought 7 cars in the past 5 years from them and my family has bought 6 in the past 8 years. Most dealerships would kill for a customer like me but the treatment I've recieved there since I bought my car is totally unacceptable. I am completely fed up with not only the dealerships unability to fix my car but also Fords "you're stuck" atittude. I've bought a new Ford every year for the past three and this is how I'm treated?
My parents are buying a new car shortly and they're going to be using my Fusion as their trade and buying thier rock solid 98 Taurus with 90k on it until I can decide what I want to buy. Because of this, this will be their first non-Ford vehicle in over 30 YEARS. Way to lose your loyal customers Ford.
My parents are buying a new car shortly and they're going to be using my Fusion as their trade and buying thier rock solid 98 Taurus with 90k on it until I can decide what I want to buy. Because of this, this will be their first non-Ford vehicle in over 30 YEARS. Way to lose your loyal customers Ford.