FordFusionClub.com banner
1 - 20 of 20 Posts
G

·
Discussion Starter · #1 ·
Yesterday, Saturday the 21 I went for an oil change that was $32.

I went to take my car home and noticed that the engine noise from the front was slightly higher then normal.
I thought nothing of it until early this morning after a fire call.
I raised the hood and found that the Oil Filler Cap (Where you pour the oil into) was NOT THERE!

I was freaking out, I just wanted to smash my car thru their big doors at the dealership and say "Fudge you all!"

Luckly the placed the cap on top of the radiator and it never moved cuz the hood kinda kept it there.
I put it back on the engine, and I can't wait till they call for a follow-up to see how happy I am.

I'm going to remain calm, but tell them what happened.
Not to mention the fact, I may have lost oil.
Dirt and dust may have gotten in there.

So what should I get in return

A free oil change? I'd be happy with that.
 

·
Registered
Joined
·
23 Posts
Had that happen to my wife's 01 camry 3yrs. ago when it was in for an oil change at the toyota dealership except they left the dipstick out instead of the cap.They gave us 2 free oil changes.
 

·
Registered
Joined
·
4,709 Posts
Another reason why I do my own work. What the heck is going on at the dealerships? Do these people have no pride in their work? :mad:
 

·
Registered
Joined
·
2,218 Posts
It seems like it's a common problem at most dealerships.  I know I'm generalizing this, especially since I'm only 20, but I know that dealerships have teenagers changing your car's oil.  I had several friends from high school that worked at local dealerships as lot porters after school and as oil changers on weekends.  As bad as it sounds, I don't think I'd want some 16 year old kid changing my oil because I know how much they really care.   :shock:

That's why I do all of my own maintenance.  I rather trust myself in my work than leave it up to somebody that just looks at my car as a number for the day.
 
G

·
Discussion Starter · #5 ·
Yeah, I don't think they should let these kids do these kinds of things.

Especially when they try to screw back in the oil drain plug and crossthread it. Then your screwed.
 

·
Registered
Joined
·
476 Posts
call the ASAP to compalin... make a big stink about it. also check for lost oil cus i know on the 3.0 the timing chain is right inside the cap and can throw oil out when the car is running.
 

·
Registered
Joined
·
484 Posts
I took my fusion in for its first oil change at the dealership and had to have the whole fender repainted because whoever did the oil change scratched the hell out of it. I was pissed. What the hell goes on at these places.
 

·
Registered
Joined
·
82 Posts
I'm paranoid, when it comes down to who changes my oil. I went to the Ford dealer the first time around because it was free, next go round I'm doing it myself.
About 6 years ago I had my oil changed at a franchised Oil Change Shop. They put the wrong filter on the car, which caused oil starvation and pressure issues, and of course due to that mishap it bent a rod (of course my oil pressure light registered notta). PITA!
 

·
Registered
Joined
·
215 Posts
Mistakes happen. I'm sure everyone here has made one before. Just play it cool. Everything is to your advantage.
 

·
Registered
Joined
·
309 Posts
Mistakes cannot be allowed to happen when the life of the engine is in jeopardy. A checklist or supervisory check should be mandatory on issues like these.

My boss had an Explorer which he took to the dealer for an oil change. Later that day, his oil light came on, and he determined there was NO OIL in the vehicle, only the amount they didn't get when they drained it (and because they did a crappy job, they left quite a bit in the crankcase). He immediately filled it up with oil, and although the car ran after that, he always thought it was never the same.

I tell my wife - who gets oil changes elsewhere when I don't get around to it - to check the oil BEFORE she leaves the dealer. It may look odd, but raising the hood and checking the oil is the only way to make sure they did the job right. I do all my own changes on all my vehicles (but sometimes my wife won't wait).
 

·
Registered
Joined
·
799 Posts
I've always done my own oil chnages - it's faster, WAY cheaper and the peice of mind knowing you did it right with a quality filter & oil in invaluable. For me it's a Wix oil filter for $5 and name brand 5W20, purchased on sale of course.
 
G

·
Discussion Starter · #12 ·
Ok.

I went there this morning. They topped off my oil, cleaned my entire engine bay. And cleaned off my car.

And I get 1 free oil change, but I don't think I want to go back there.
 

·
Registered
Joined
·
11 Posts
It's the same at every dealer. Brand new Subarus with missing filler caps, VW's with drain plugs that fall out because they aren't torqued properly. Trust me I know. My "friend" got fired from the local VW/Subie dealer for these things happening numerous times. I'm only 21, but I've been changing oil since I was 9, and gradually getting into more intensive work as my experience level progresses. I never ever shut the hood on a vehicle (mine, family, fellow church members, friends) without making a few cursory checks. Lost tools, missing caps, did I get all the bolts put back, etc. My dealer will never work on my car without me standing right there.

Hell, If I can tear apart a 94 Escort GT, rebuild the engine, manual transmission, and pretty much everything else on the car, and replace a clutch in a SHO, not to mention the C6 tranny that I'm currently rebuilding, there's nothing that's going to stop me. I'll rip the intake and valve covers off the Fusion and fabricate the tool to remove the roller finger followers before my dealer is ever going to change my oil.

If you're even considering taking your car back to the dealer for that free oil change, I'd advise you to go to your local parts store and spend about $75 on a pair of Rhino Ramps, a drain pan, a filter wrench, and a wrench for the drain plug (15mm, I think). It'll only cost you the same amount of time you'd spend driving to the dealer and waiting, and not even $30 (I use Castrol Syntec Blend) Take some pride in your car, and at the very least, ensure that the life blood of your engine is taken care of properly.

Oh, and cos, If Wix puts a bypass valve in the top of the filter (Fram and Purolator don't, Carquest does), you're okay, but pull a Motorcraft off the shelf and make sure they're the same. Ford is the only manufacturer, to my knowledge, that specifies an up front bypass valve. Think about it, do you want your cold oil picking up all the trash from the filter media and recirculating it into your engine?? Or would you rather that if the oil is too thick, as soon as it enters the filter, it is returned to the engine. Not filtered, but not any dirtier. Just some food for thought.
 

·
Registered
Joined
·
799 Posts
destevez54,

The 2.3's oil filter is simply the paper element, not the traditional spin-on can.
 

·
Registered
Joined
·
407 Posts
Walk into the dealership with shotgun in hand. I'm more than positive you'll getthings done right.


P.S. Bring bail money too. :lol:
 

·
Registered
Joined
·
14 Posts
as a note I've seen as many old heads screw things up as I have young kids, and I've worked at car dealerships and smaller shops, ive noticed its really all about the time of day you get there...dont be the first or last person....and try to show up around 10:30 or 11Am if possible...also as much as it may annoy us, most dealerships will let you inspect the car(by request) while it's either being worked on or as soon as it's done being worked on, in the shop, with the right safety eqipment(usually eye protection) it's your car not theirs, and your money.
 
1 - 20 of 20 Posts
Top