[quote author=cos link=topic=36808.msg1133541#msg1133541 date=1167956034]
Car manufacturers these days don't listen to their customers, the consumer.
Your kidding right? That may have been true in '72 but not today.
No, I wasn't kidding. Maybe you can give me a few examples of Ford, GM or Chrysler listening to what consumers want and delivering it. The oriental car companies come the closest to that goal. Their sales records (always increasing, year after year) illustrate that point.
Perhaps the best yardstick to use for customer satisfaction is resale value. What do suppose is the resale value of a 2006 SEL Taurus versus a Honda Accord or Toyota Camry? Don't you suppose FoMoCo knew how to improve Taurus, by listening to owners and consumers? Instead they dumped the nameplate and introduced the Fusion. Where will the Fusion be in 10 years?
From my perspective, the U.S.'s big three don't listen a bit better than they did in 1972, but I'm willing to consider any examples of that.