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Discussion Starter · #1 ·
Well I had a bad deal with the body shop. My wife was rear ended by a tahoe about a month and 1/2 ago and we finally got the car back last week. When I got the car home I detailed it after them and noticed that there were swirl marks in the entire car. :x I was cussing them left and right. The paint has dirt in it and the trunk lid doesn't line up. On the top of the trunk it looks like it is always dusty. The is overspray on the glass and other parts of the paint. The swirl marks look really bad when the sun is shining (since its a black car). I;m so pissed that they already have there money. We took it back yestarday and they put it back in the shop. It is not leaving there until it is perfect. If they can't fix it then they can send it somewhere on there cost to fix it. I am not going to be screwed over on this one. I'm gonna get them by the balls. If I have to I'll get our lawyer in this. I've already notified him. Wish me luck. The car doesn't even have 4k miles on it yet.
 

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Don't forget to call the insurance company and let them know that you are not happy with the quality of the work. The car is almost brand new and the insurance company has a duty to the policy holder to make sure that they are satisfied with the results.

Good luck
 

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Most Definitly let the insurance company know. In fact, see if you can have the work done at another body shop. in my state we get to choose where we take wrecked vehicles, not the insurance company. Also, make sure they used OEM body parts, not Knock off parts. This is done alot in body shops that are "preferred" by the insurance company. Get EVERYTHING in writing that they are using OEM body parts. And make sure your insurance company also signs off on it, that they are using OEM body parts.
 

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Discussion Starter · #4 ·
It was at a ford dealership so I know that they used the good parts. And I picked this place. Everyone told me that they are good in what they do. NOT!!! I got my car back yestarday and the swirl marks are worse than before. I don't know what they use to wash there cars with but damn. Its looks like I have a rainbow on my car. Its terrible. I have already talked to my lawyer about this. My wife picked up the car yestarday and they said that they were done with it and they weren't touching it anymore. They said it looked good. NOBODY USE PARSON FORD IN MARTINSBURG WEST VIRGINIA!!!!!!!!!!!!!!!!!!!! They will haggle you in any way. They act like they can't see the swirl marks. I'm ready to go up there and get it to them without KY. Man am I pissed. All those guys up there can go to hell. They do not appreciate the line of work that they do.
 

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Likely the swirls are in the clearcoat and were due to the unskilled individual who buffed out the car. Let the paint cure the 60-90-120 days they recommend, and then hire a skilled professional detailer who will be able to buff them out. A professional will remove the swirls without introducing new ones. Or, you can do it yourself, but I would suggest practicing on a junkyard door first. Go over to the meguiars forum (http://www.meguiarsonline.com/forums/index.php) and look in the "Show Off" and "Extreme Makeover" sections. The detailers who post there do some impressive work.
 

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Discussion Starter · #6 ·
They tried buffing it out and its now worse than before. They overspray is gone but when the sun shines or if there is light shining on the car it looks like shit. Completely dissapointed. I am going to have to complain to ford about this one since they are saying that they are done with the car. :angrypoint: :angrypoint: :rtfm:
 

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Discussion Starter · #7 ·
I'm actually thinkin about getting rid of it for an 07 fusion. Depending on how much I'll have to eat. Completely irritated over this. I don't even want to look at the car much less clean and drive it.
 
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