Be Realistic

4215 Views 15 Replies 12 Participants Last post by  shadowfall1976
Hi Everyone,

I am new to this site and have been looking at various topics and replies and I think its funny how people get so upset over such minimal items like rattles. First of all let me say that I am a Ford Tech and have owned and worked on everything from Hondas to Lincolns to Jeeps. What bothers me is that I hear all the time that the dealership didn't fix their car and I am sure thats correct. I have worked at several dealers and have worked with all kinds of mechanics, some good and care about their workmanship, and others that don't. However, most of my experiences where something wasn't fixed was due to a lack of communication between the customers complaint and the technician. Everyone who purchased a brand new vehicle should know that there are growing pains that come with new vehicles. Just as you are learning things about your car, so are the technicians. If you bring your car in for a rattle allow for enough time to ride with either a technician or service manager and show them the EXACT rattle you are concerned about. Dont rush in drop it off and say, "I got a rattle" and leave. I recently purchased a Fusion and I noticed that there is a popping noise from the dash on right hand side. I believe that it is due to the expansion or contraction of plastic behind the dash in the heater ducts when the car is warming up. I am sure a fix will be out soon. Just be patient. I havent had time to mess with mine yet  because I have too many customers cars to fix, but when I do I will put a post out.  I recommend going to your dealer and be very nice and personable and you will get so much further than if you go in with a chip on your shoulder cause your new car has a problem. Also, Keep in mind that techs are paid on a comission basis and it really sucks to chase rattles. Talk to the service manager and see if they can set up a car for you to drive and let them spend a day or two trying to fix your car. Lets face it these cars are brand new and things are going to need to be addressed. I dont care if you buy a brand new Lexus or Kia, there are going to be fixes for problems with first year vehicles. I recommend anyone who buys a car needs to take it home for a night and drive it and find all the little characteristics before buying. By the way, I do agree the Heater fan is loud on high, but I turn it to med and turn the seat heater on and tune in my sat radio and go. Let s face it the Fusion is a great looking and driving car. Who cares about a few rattles that can be fixed when you are getting looks like you are driving a Corvette. You wont get those looks in anything else in that price range. Go buy a camry or accord and see how many people actualy notice.

If anyone has any questions feel free to let me know and I will be more than happy to help.

Ben :D
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I have owned Toyotas, Saabs, and BMWs. The so called "dealer experience" is useless when the idiot in the 3 piece suit - your "service advisor" writes down everything you say, but doesn't know s**t about the car.

My Ford dealer lets me talk to the guy with the grease on his hands. If there's a problem - he understands it or asks questions until he does. Not quite as classy as a paneled office and leather couches, but much more effective.

Once I had my '94 SHO in for an ABS problem (it turned out to be a loose wire). I gave them SPECIFIC instructions about removing and reinstalling wheels - including the demand NO IMPACT WRENCHES. SHOs were warping rotors like toast in an overheated oven. When I picked up my car there was a note that the mechanic wrote - he hand installed the lug nuts, torqued them individually to the spec I gave him (MINIMUM factory setting with lubricated studs), and wrote "NO IMPACT WRENCH USED".

That's service - and I'm a satisified customer. BTW they are now called "Blue Oval" dealers because they know what the hell they're doing!
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