Some service advisers are really ignorant, but that doesn't mean that the technicians are.Also, its required by law to be able to adjust those so I don't understand how they couldn't know that.
I just did mine myself. The place your looking for is plastic and it’s white in color. Might glow at night time. I pulled up to the door of the garage and put my screw driver in and started turning and I watched my lights move up the garage door. Very easy.Is it possible to aim the low beams of a 2011 ford fusion. mine seem to be aimed really low. I called the dealer but the guy i talked to was not sure if it was possible.