[quote author=kenpogeorge link=topic=199243.msg4126057#msg4126057 date=1317850602]
Lol. What a joke, the dealership is.
So they diagnosed what was wrong with the car. It has brand new brake pads, but old rotors, and they said the rotors need to be turned, and it MAY solve the issue. Hmm. Also, my tires are cupped. They say the person before me seemingly never rotated the tires, which resulted in the cupping. When I asked how much it would cost me to get these two things fixed, I get a figure of around....1 grand. For new tires, and new brake rotors. When I politely remind them that I have the bumper-to-bumper warranty, they counter with the issues are periodic maintenance, and are things I should be taking care of myself. I THEN counter with "the car was like this when it was purchased." They finally say to talk to the manager. Fair enough. Only the manager "happens" to not be in today -.-
When I asked them to describe to me what all the price figure includes, they say that for turning the rotors, they remove the wheel, the rotor, and put the rotor back on at a different angle. Yes....that is their definition of "turning" a rotor. LMFAO Then the $150 a tire for Hankook Extra Milage-whatnots (i cant remember exactly) doesn't include mounting, balancing, etc...
Frankly, I'm disappointed, but I didn't expect much, honestly. Apparently, even diagnosing the problems aren't covered under my warranty. All, I can say is, I'm not done with that dealership.
With that said, how important are the issues that I still have? How safe/unsafe are cupped tires and rotors that need to be turned? I imagine that the tires are more important...what is my window for getting that done?
Appreciate the feedback so far, can't wait to get this resolved!
Both can be important issues, but their immediacy will vary according to how far along each problem is. So determining which issue needs to be addressed first all depends on how bad each issue is. And unfortunately, we don't have that information. I would simply advise that issues with both brakes and tires should not be taken lightly, since both are vital to your safety.
Upfront, considering how unreliable this "Dealership" seems to be, you should have the car inspected by a good tech/mechanic (i.e. like your Ford Dealer, as you have planned). He/They can give you better information after examining the car first hand than we ever could over the Internet.
Some basic information? Usually, a warped brake rotor will not cause a shimmying/vibration unless you are on the brakes (unless you have a stuck caliper or other brake issue which would then be a third problem :shock
. So if the brakes are not causing the shimmying, then it would seem the tire/tires are pretty bad. But if there is also a stuck caliper, then that should be addressed and so on and so on, etc. etc..
Again, I think you really need to have a good, qualified technician check your car over. Assuming at this point it was not a Ford Dealership, what type of Dealership did you purchase the car from? From the information you have provided, I would not buy a pair of fuzzy dice from them, let alone have brake work or purchase tires there. Plenty of options are available for both, whether it is your local Ford/Lincoln Dealer, local repair or tire shops, The Tire Rack, Discount Tire, etc..
Keep us updated and good luck.