2007 Ford Fusion S - Black
So I am here asking for some advice or maybe some insight on my situation. My experience with cars is nominal at best and I recently ran into a very big situation that has left me with an engine replacement.
Back in 12/14 of last year I had an oil change done along with tire rotation and alignment at Firestone. Car ran fine for about 3,400 miles and then last week my car started making rattling sounds. Really horrible sounds from the bottom of the engine every time I accelerated.
Had it towed to the Ford Dealership and they are asking $6,600 for a new engine to be put in because there was absolutely no oil in the engine. Absolutely bone dry. I asked the mechanic what could have caused this to happen and he said he wasn't sure. I told him about my recent oil change and he said it was 'very odd' that I had just got an oil change done and this is happening. I asked if he had seen any leaks to which he replied no. The mechanic placed in 4 quarts of oil to see if the sound would stop and it would not.
The car itself had 80k miles when it entered Firestone and died at roughly 83.5k miles. The only thing I could thing of was that Firestone didn't place enough oil in the engine when they did the oil change.
I called Firestone and placed in a claim and just today A 3rd party Nationwide inspector came out to take pictures and check out the situation.
I was there for the inspection. The inspector checked to see if there was any smoke, burning oil which there was not. He took video of the engine running. Took pictures to show no leaks, and he asked the mechanic to take the filter off to check it for a serial number. We cleaned off the filter and the inspector took pictures of the serial number. The filter was bent at the middle on one side and had metal shavings in it (possibly due to the grinding of the parts in the engine). The oil that came out was completely black (this was the oil the mechanic had placed in it just a week prior to see if it would run).
Anyways I tried to just keep the story to the details here, but when I asked the inspector and mechanic what could have caused this they were both stumped. My only conclusion was I didn't get a proper oil change because really? the engine did not have any oil when I had it towed.
So to recap.
Car did not have ANY oil after 3,400 miles since the oil change
Car was not burning oil. I have never smelled any odd smells before.
Car had absolutely no leaks.
Car did not have the oil check light come on at any time.
I just would really like some insight on to how this could have happened. No one has really given me any direction to the cause.
Thanks!
Edit: I was the only owner of this vehicle.
So I am here asking for some advice or maybe some insight on my situation. My experience with cars is nominal at best and I recently ran into a very big situation that has left me with an engine replacement.
Back in 12/14 of last year I had an oil change done along with tire rotation and alignment at Firestone. Car ran fine for about 3,400 miles and then last week my car started making rattling sounds. Really horrible sounds from the bottom of the engine every time I accelerated.
Had it towed to the Ford Dealership and they are asking $6,600 for a new engine to be put in because there was absolutely no oil in the engine. Absolutely bone dry. I asked the mechanic what could have caused this to happen and he said he wasn't sure. I told him about my recent oil change and he said it was 'very odd' that I had just got an oil change done and this is happening. I asked if he had seen any leaks to which he replied no. The mechanic placed in 4 quarts of oil to see if the sound would stop and it would not.
The car itself had 80k miles when it entered Firestone and died at roughly 83.5k miles. The only thing I could thing of was that Firestone didn't place enough oil in the engine when they did the oil change.
I called Firestone and placed in a claim and just today A 3rd party Nationwide inspector came out to take pictures and check out the situation.
I was there for the inspection. The inspector checked to see if there was any smoke, burning oil which there was not. He took video of the engine running. Took pictures to show no leaks, and he asked the mechanic to take the filter off to check it for a serial number. We cleaned off the filter and the inspector took pictures of the serial number. The filter was bent at the middle on one side and had metal shavings in it (possibly due to the grinding of the parts in the engine). The oil that came out was completely black (this was the oil the mechanic had placed in it just a week prior to see if it would run).
Anyways I tried to just keep the story to the details here, but when I asked the inspector and mechanic what could have caused this they were both stumped. My only conclusion was I didn't get a proper oil change because really? the engine did not have any oil when I had it towed.
So to recap.
Car did not have ANY oil after 3,400 miles since the oil change
Car was not burning oil. I have never smelled any odd smells before.
Car had absolutely no leaks.
Car did not have the oil check light come on at any time.
I just would really like some insight on to how this could have happened. No one has really given me any direction to the cause.
Thanks!
Edit: I was the only owner of this vehicle.