[quote author=Canadian_LX link=topic=201213.msg4153845#msg4153845 date=1322549075]
Are these TSB updates the same as a recall? Can I just go to ford with what you have stated and ask them for a reprogram or whatever needs to be done?
No, they are not equivalent to a recall. TSB's are simply a type of notice (bulletin) which relays some type of information from Ford to Dealerships.
Unless otherwise specified in the bulletin, they do not modify or extend Warranty coverage. So technically speaking, if a car is out of Warranty, any actions covered by a TSB are not covered under Warranty.
That being said, there can be exceptions. For example, did you have the car in for this issue while the car was sill under the 4 year/50,000 mile New Car Warranty? Hopefully you did. Now assuming you did, let's go with this hypothetical situation: let's say you have had this issue (mainly a harsh reverse gear change on start-up) for a long time. You have brought it to the Dealership for service for this transmission issue, while under Warranty, multiple times and the Dealer was not able to diagnose the cause and repair the issue correctly. In that hypothetical case, since it was longstanding Warranty issue which was never properly corrected, you may
be able to get relief under this TSB and have the repairs covered.
In other words, "I have had this problem documented, under Warranty in the past and it could not be fixed. Now Ford has come up with a fix, so I think it only fair the fix be applied under some sort of good-will extension...". It can be done, so (politely) don't let the Service Department tell you otherwise
These types of situations are usually handled on a case-by-case basis and an owners relationship with the Dealership can have an affect on how far a Dealers Service Department will go for them. So bottom line is it never hurts to ask, since the worst that can happen is the Service Department says no. Then your next step, again according to relationship, would be to ask the Sales Manager/Dealer Principal etc. if there is anything they can do to help, since it would obviously affect your decision whether to purchase here again. Of course always being polite and pointing out "...how much I love my car and like this Dealership but have had this nagging transmission issue for so long, even though you had it in for Warranty service in the past and if you can get Ford to okay/cover this repair work it would certainly make me want to purchase here again...blah, blah, blah", you get the point I'm sure. If that gets you nowhere, bump it up the ladder and contact Ford Customer Relations, again being sure to stress the fact you had the car in under Warranty for this trans issue that was never resolved and now, of all times, Ford comes out with a solution, so you would be deeply appreciative and much more comfortable considering another Lincoln if they helped you correct this longstanding problem...and blah, blah, blah again.
Also, just as an FYI for everyone: As mentioned in the past, even when under Warranty, we don't walk into the Dealership and say "I found this TSB and would like to get this new programming/part/piece whatever for my car...". A TSB is specifically written to cover certain model years/production runs/equipment and very importantly, symptoms/issues. If your car is not having the specific issues described in a TSB, the TSB usually will not apply or be applied. So your car must be having the specific symptoms/issues mentioned in the TSB. So an owner would go to the Dealership and say "...My car is doing X,Y and Z...". Then just step back and let the Service Department staff do their job. If they do their job correctly they will find any/all applicable TSB's and apply them. If they don't, then mention the fact that "I have heard about TSB # 'such-and-such', and it sounds like it will apply to my car and possibly fix my issue. Would you check...?" and so on.
Now, your case is different Canadian. Your car is out of Warranty. You are trying to get a new TSB applied to an out of Warranty vehicle to solve a documented, preexisting, never-solved issue. So you can
go to the Dealership and bring up the subject of this TSB and go from there.
Anyway, hope this information helps. If anything I stated was a bit unclear, let me know.
Let us know how you make out and good luck.